Ryder regularly engages with our shareholders, policy makers, employees, suppliers, local communities, customers, and trade association peers on sustainability topics that matter most to them.

Our approach to engagement and responding to stakeholder input varies both by stakeholder and by topic. The table below outlines our general strategies for engaging various stakeholder groups.

Stakeholder Group

Stakeholder Group
Engagement Strategies
Frequency of Engagement
Key Topics


Customer Advisory Boards, Customer Satisfaction Index and Net Promoter Score surveys, direct engagement


Driver shortages, digital platforms, environmental initiatives; operational execution, business continuity


Ryder surveys, internal social media platform


Rewards, recognition, development opportunities, feedback mechanisms, employee benefits

Local Communities

Volunteering, participation in calls and meetings with local governments

Multiple times a year

Safety, emergency response, charitable contributions, strategic initiatives

Policy Makers

Engagement with legislators and regulators; participation with the Customs-Trade Partnership Against Terrorism, Partners in Protection, Federal Motor Carrier Safety Administration

Throughout the year

Vehicle emissions standards, border control, driver safety, tax reform, telematics, security


Investor reports, investor conferences, roadshows, investor meetings, facility tours, earnings calls, direct communications, letters, emails, online information and reports, shareholder outreach, and shareholder proposals

Throughout the Year

Strategic risks and initiatives, financial performance and goals, governance structure and policies, Compensation program


Executive meeting sessions, business review meetings, joint quality improvement projects, training, general dialogues and discussions, structured sourcing activities, letters, emails, recurring reports

Regularly; commonly several times per week

Product quality,
demand forecasting, delivery performance, ethical business practices, product roadmap and innovation, strategic partnership opportunities, pricing, regular performance reporting

Trade Associations
& Peers

Direct engagement with the Truck Renting and Leasing Association, American Trucking Association, and International Warehouse & Logistics Association

Throughout the Year

Driver shortages, driver/community safety initiatives; regulatory or legislative initiatives

Materiality Assessment

Ryder conducted a materiality assessment in 2018 to strategically guide our sustainability management and reporting strategy moving forward. This process, in accordance with the Global Reporting Initiative (GRI), included the identification, prioritization, and validation of our most significant environmental, social, and governance (ESG) topics in terms of impact on our industry, our business, and our stakeholders. To identify a universe of potentially relevant ESG topics, we reviewed internal documents, industry and peer reporting, and sustainability frameworks. We prioritized these topics based on level of importance to our business and our stakeholders, including our investors, Board of Directors, peers, customers, suppliers, and others. We then synthesized these findings and validated the results with our leadership. Our findings are outlined in the materiality matrix below.

During the validation process, we identified where these topics impact us or our stakeholders across our value chain. The following table outlines the final topics for which this report is based, their definition, and where in our value chain they make the most impact.

Location in Report

Community Investment

Donating time, talent, and contributions to local communities to improve the places we live and work

Internal: Ryder employees and operations

External: Communities, Potential employees

Community Investment

Customer Focus

Maintaining positive relationships with customers and demonstrating excellent customer service to ensure continued business growth

Internal: Ryder operations

External: Customers

Customer Focus

Diversity & Inclusion

Promoting diversity of backgrounds, perspectives, and experiences throughout our value chain via hiring and procurement practices, and promoting an inclusive workplace

Internal: Ryder employees and operations

External: Potential employees, Suppliers

Human Capital, Diversity, & Inclusion


Providing our customers with capabilities that enable them to capitalize on online commerce and digitization trends

Internal: Ryder operations

External: Customers, Suppliers

Innovation in an Evolving Marketplace

Ethics & Integrity

Promoting and adhering to the highest standards of honesty and integrity across business and a culture of ethical behavior

Internal: Ryder operations

External: Customers, Governments

Ethics & Compliance

Fleet Energy & Emissions

Reducing the energy use and associated GHG emissions of Ryder's operations, and those of its customers, including through fleet fuel efficiency and alternative fuel technology

Internal: Ryder operations

External: Customers, Suppliers, Communities

Fleet Energy & Emissions

Human Capital

Attracting, developing, engaging, and retaining the best talent by providing employees with the tools, training, benefits, and wellness resources necessary to remain engaged and grow their careers

Internal: Ryder employees and operations

External: Potential employees, Communities

Human Capital, Diversity, & Inclusion

Operational Energy & Emissions

Reducing energy usage and greenhouse gas emissions generated at facilities and offices; sourcing renewable energy

Internal: Ryder operations

External: Environment, Governments

Operational Energy, Emissions, & Waste

Responsible Waste Disposal & Reuse

Reducing and eliminating waste generated by Ryder and its value chain through increased recycling and responsible disposal of waste

Internal: Ryder operations

External: Environment

Environmental Stewardship


Maintaining safety policies and programs, including driver safety procedures, training, and best practices, to ensure employees and customers remain safe and healthy

Internal: Ryder employees

External: Customers, Communities



Maintaining proper security procedures and plans to ensure business continuity for Ryder and our customers in the event of a natural disaster or other emergency; protecting data, intellectual property, and other critical information from destructive forces and unauthorized users

Internal: Ryder employees and operations

External: Customers, Governments, Suppliers


Vehicle Sharing

Monitoring and investing in sharing economy trends, technologies, and platforms

Internal: Ryder operations

External: Customers

Innovation in an Evolving Marketplace

Stakeholder Engagement

  • 102-40 List of stakeholder groups
  • 102-42 Identifying and selecting stakeholders
  • 102-43 Approach to stakeholder engagement
  • 102-44 Key topics and concerns raised
  • 102-46 Defining report content and topic Boundaries
  • 102-47 List of material topics
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